Frequently asked questions

Criminals increasingly target people through phishing, online scams, account takeovers, identity theft, cyber extortion and data breaches. WebScannerPro helps you detect threats early, recover faster, and reduce the financial impact of an incident.

Who is covered depends on your chosen plan. Individuals protect a single member, while family plans cover two adults and up to 6 children (aged up to 24yrs).

Cover starts once your account and plan are activated, and your information has been enrolled.

Cyber Cover provides financial protection and professional support for eligible cyber incidents, such as online scams, cyber extortion, cyberbullying, and identity theft, subject to your membership terms and coverage limits.

Covered incidents depend on your membership and may include online scams, cyber extortion, identity theft, cyberbullying, account compromise, and other eligible cyber events described in your policy.

Stop communicating with the scammer, avoid sending additional money, contact your bank or payment provider immediately, secure affected accounts, and notify support as soon as possible.

Coverage depends on your membership, the type of scam, and the policy terms. Review your coverage documents or contact support for assistance with your specific situation.

Cyber extortion occurs when someone demands money or another benefit by threatening to release personal information, sensitive files, or private images, or by threatening to compromise your digital accounts or devices.

No. Paying does not guarantee the threat will stop or that your information will remain private. Preserve evidence, avoid further communication, and contact support or law enforcement.

Contact our support team or visit the Claims section, available in the website footer and the Summary of Benefits. We’ll guide you through the claims process and explain what information is needed to assess your claim.

Cyberbullying is repeated harmful behavior carried out through digital platforms such as social media, messaging apps, email, online forums, or gaming services. It can include harassment, threats, humiliation, or sharing harmful content.

Cyberbullying includes abusive messages, threats, impersonation, spreading rumors, sharing private information or images without consent, online harassment, exclusion from online communities, and repeated unwanted contact.

Online harm refers to digital activities that negatively affect someone’s safety, privacy, reputation, or emotional wellbeing. This may include cyberbullying, harassment, impersonation, scams, stalking, or non-consensual sharing of personal content.

If you have a Family plan, you’re covered and can access professional counseling services as part of your membership.

Avoid responding to the offender. Save evidence, block the account where appropriate, report the behavior to the platform, and contact support if your membership includes cyberbullying assistance. If you believe you’re in immediate danger, contact local law enforcement.

Stay calm and encourage your child to talk openly. Save evidence, report the content, block the offender when appropriate, and work with the school or platform if needed. Professional support may also be available through your membership.

Report the fake account to the platform immediately. Keep screenshots and any related evidence. If the account is being used for fraud or harassment, report it to law enforcement and contact support if covered under your membership.

Cyberstalking is repeated unwanted online behavior intended to intimidate, threaten, monitor, or harass another person. It may involve excessive messages, tracking, impersonation, or repeated contact across multiple platforms.

Doxing is the publication or sharing of someone’s private or personally identifiable information online without their consent, often to intimidate, harass, or encourage others to target them.

Document the content, report it to the website or platform, request removal where possible, and avoid engaging with the individual responsible. If your safety is at risk, contact law enforcement.

Save evidence, report the content immediately, request removal from the platform, and avoid contacting the offender. If the content is intimate or involves a minor, report it to law enforcement as soon as possible.

Support may assist by providing guidance, helping you understand available reporting options, and working with content removal providers where included in your membership. Removal cannot always be guaranteed.

Depending on your membership, support may help you report harmful content and guide you through platform removal processes. Final removal decisions are made by the platform or website hosting the content.

Encourage your child to stop interacting with the offender, save evidence, use in-game reporting and blocking tools, and review privacy settings. Contact support if additional guidance is available under your membership.

Take all threats seriously. Save evidence, avoid responding, report the threat to the platform, and contact local law enforcement immediately if you believe there is a credible risk to your safety.

Save screenshots, usernames, profile links, messages, emails, dates, times, and URLs. Avoid editing or altering the evidence, as it may be needed for investigations or claims.

No. Reporting content does not guarantee removal. Each platform applies its own policies and makes the final decision regarding reported content.

Yes. Cyberbullying can affect people of any age. Adults may experience online harassment through social media, email, messaging platforms, review sites, or workplace communication tools.

If you’re affected by cyberbullying, consider speaking with a trusted person or a qualified mental health professional. If you have a Family plan, you’re covered and can access professional counseling services as part of your membership.

Yes. Contact support if you’re unsure. A specialist can help assess the situation, explain available options, and recommend appropriate next steps.

Use strong privacy settings, limit the personal information you share publicly, think carefully before posting, block abusive users, and report harmful behavior promptly.

Identity monitoring continuously checks for signs that your personal information has been exposed, leaked, or misused. If monitored information is detected, you’ll receive an alert with details and recommended next steps.

The dark web is a hidden part of the internet that isn’t indexed by search engines and requires specialized software to access. While it has legitimate uses, it’s also commonly used to buy, sell, and share stolen personal information.

Dark Web Monitoring scans known dark web sources for the personal information you choose to monitor, such as your email address or Social Security Number. If a match is found, you’ll receive an alert so you can take action quickly.

Depending on your plan, you can monitor information such as your email address, Social Security Number, passport, payment cards, and crypto address.

No. Dark Web Monitoring cannot prevent identity theft. It provides early warning when your information is exposed, giving you the opportunity to secure affected accounts and reduce the risk of fraud.

You’ll receive an alert describing what information was found, where it was detected if available, and recommended actions such as changing passwords, enabling multi-factor authentication, or monitoring your accounts.

Monitoring runs continuously. New data is checked regularly, and you’ll be notified whenever newly detected information matches the personal information you’re monitoring.

Personal information is most commonly exposed through data breaches, compromised accounts, malware infections, phishing attacks, or reused passwords. In many cases, the exposure occurred through a third party rather than directly from your devices.

Follow the recommended steps in your alert. This may include changing affected passwords, enabling multi-factor authentication, monitoring financial accounts, replacing compromised payment cards, or placing a fraud alert or credit freeze if appropriate.

No. An alert means your monitored information has been detected in a breach or another monitored source. It does not necessarily mean your identity has been stolen or that fraudulent activity has occurred. Monitoring allows you to respond before criminals can misuse your information.

Identity restoration provides professional assistance to help recover your identity after identity theft. Specialists guide you through restoring accounts, correcting records, and resolving fraud-related issues.

An identity restoration specialist can help you secure affected accounts, work with financial institutions and government agencies, dispute fraudulent activity, and guide you through the recovery process.

Identity monitoring alerts you when your information may be at risk. Identity restoration provides expert assistance after identity theft or fraud has occurred.

A dedicated specialist will guide and assist you throughout the recovery process, helping coordinate with organizations involved. Some actions may still require your authorization or participation.

Recovery time varies depending on the complexity of the case. Some issues can be resolved in days, while more complex identity theft cases may take weeks or months.

Eligibility depends on your membership and policy terms. Contact support to determine whether your incident qualifies for identity restoration services.

Yes. We use industry-standard security measures, including encryption, access controls, and continuous monitoring, to help protect your personal information.

We only share personal information when necessary to provide our services, comply with legal obligations, or with trusted service providers acting on our behalf. We do not share your information for unrelated purposes without your consent.

Use strong, unique passwords, enable multi-factor authentication, monitor your financial accounts, avoid suspicious links and messages, keep your devices updated, and regularly review your credit reports.

No. WebScannerPro does not sell your personal information. Our handling of personal data is described in our Privacy Policy.

Your information is protected using encryption during transmission and storage, strict access controls, secure infrastructure, and ongoing security monitoring designed to safeguard your data.

Yes. If you have questions about how your personal information is collected, used, or protected, you can contact our support team or our privacy contact using the details provided in our Privacy Policy.

If you have concerns about how your personal information has been handled, contact our privacy team through the details provided in our Privacy Policy. We will investigate your complaint and respond in accordance with applicable privacy laws.

Contact our support team or visit the Claims section, available in the website footer and the Summary of Benefits. We’ll guide you through the claims process and explain what information is needed to assess your claim.

Report the incident as soon as possible. Prompt reporting helps protect your accounts, preserve evidence, and avoid delays during the claims process.

You’ll typically need a description of what happened, the date of the incident, any supporting documents or screenshots, account information, and details of any financial losses or unauthorized activity.

Your claim will be reviewed by our claims team. If additional information is required, we’ll contact you. Once the assessment is complete, you’ll be informed of the outcome and any next steps.

The time required depends on the complexity of the incident and how quickly supporting information is provided. We’ll keep you informed throughout the process.

Yes. We’ll provide updates as your claim progresses and notify you if additional information or documentation is required.

Submit your claim as soon as possible with the information you have. Additional documents or evidence can usually be provided later if needed.

If the incident involves your bank account or payment card, contact your bank immediately. They may be able to stop transactions, secure your account, or begin their own investigation.

It depends on the circumstances. If a crime has occurred or your identity has been fraudulently used, you may be asked to file a police report as part of the recovery or claims process.

If your claim isn’t covered under your membership or policy terms, we’ll explain the reason for the decision. If applicable, you may be able to provide additional information for further review.

This depends on your membership and policy terms. Refer to your coverage documents or contact support for details about any applicable deductible or excess.

Yes. Benefits are subject to the coverage limits, conditions, and exclusions described in your membership or policy documents. Visit the Summary of Benefits to learn more.

Yes, provided each claim meets the eligibility requirements of your membership and policy terms. Coverage limits and claim limits may apply.

Helpful evidence includes screenshots, emails, text messages, bank statements, transaction records, receipts, police reports, correspondence with service providers, and any other relevant documentation.

Contact your bank immediately to report the transaction and request assistance. Then contact our support team to determine whether your incident may be eligible for coverage.

If you have a family membership, eligible family members may also be covered. Refer to your membership terms for eligibility and coverage details.

Change your password immediately, enable multi-factor authentication, review account recovery settings, check for unauthorized activity, and contact support if you need assistance or believe the incident may be covered.

Secure the account using the platform’s recovery process, change your password, enable multi-factor authentication, and report the incident to the platform. Contact support if additional assistance is available under your membership.

Contact your bank immediately to secure your accounts and report any unauthorized transactions. Then notify our support team so we can guide you through the next steps and assess whether your incident may qualify for coverage.

Contact the seller first and request a resolution. If you believe you’ve been scammed, contact your payment provider immediately and then contact our support team to determine whether your incident may be eligible for coverage.

Yes. Contact our support team. We’ll review your situation, explain your available options, and let you know whether your incident may qualify for coverage.

Secure your accounts, change affected passwords, enable multi-factor authentication, contact your bank if financial accounts are involved, preserve evidence, and report the incident to our support team as soon as possible.

We offer Individual and Family memberships. Available features and coverage depend on the plan you choose.

An Individual plan covers one person. A Family plan covers 2 adults and up to 4 children and also includes Cyberbullying Protection for eligible family members.

The Family plan covers 2 adults and up to 4 children under a single membership. Refer to your plan details for eligibility requirements and coverage limits.

Yes. You can upgrade your membership at any time. Any pricing adjustments will be applied according to your billing cycle.

Yes. You can change your membership at any time. Changes typically take effect at the start of your next billing period.

Yes. Monthly and annual billing options are available for all memberships.

All annual plans include a discount compared to paying monthly for the same plan. Visit the Pricing page to see current plans, pricing, and savings.

Yes. Your membership renews automatically at the end of each billing period unless you cancel before the renewal date.

You can cancel your membership at any time through your account settings or by contacting our support team.

Your membership remains active until the end of your current billing period. After that, your protection, monitoring, and membership benefits will end.

If the incident occurred while your membership was active and meets the eligibility requirements, you may still be able to submit a claim. Coverage is subject to your policy terms.

Yes. You can reactivate your membership by purchasing a new subscription.

We accept all major credit and debit cards, as well as Apple Pay, Google Pay, and Klarna, depending on your location and availability at checkout.

We’ll notify you and automatically retry the payment where applicable. Update your payment method as soon as possible to avoid interruption of your membership.

Not necessarily. Depending on your membership terms, a grace period may apply before your membership and protection end.

Sign in to your account and update your payment method in your billing settings.

Yes. You can update your account email in your account settings.

Update your address in your account as soon as possible. Keeping your information current helps ensure your membership and communications remain accurate.

No. Memberships are personal and cannot be transferred to another individual unless specifically permitted under your membership terms.

Yes, but in most cases only one active membership is needed. Contact support if you’re unsure which option is appropriate.

Sign in to your account to access monitoring, alerts, support services, and other benefits included with your membership.

Active monitoring stops when your membership ends. Any handling or retention of your data is governed by our Privacy Policy and applicable legal requirements.

Yes. You can change your billing frequency through your account or by contacting support. Changes generally take effect at your next renewal.

Some features, such as browser protection, require installation. Others, including identity monitoring and support services, are available through your online account without additional software.

Yes. Our support team can help with questions about your membership, billing, benefits, and coverage.

WebScannerPro is a cybersecurity membership that combines online protection, identity monitoring, expert support, and eligible cyber insurance benefits to help protect you from today’s digital threats.

WebScannerPro is developed and operated by Cybertrends LLC, a cybersecurity company focused on helping individuals and families stay safer online.

Cybertrends LLC is a cybersecurity company that develops digital security products and services designed to help consumers protect their online identity, privacy, and digital lives.

Marsh is the insurance broker for the cyber insurance program, helping arrange and administer the insurance coverage available through eligible WebScannerPro memberships.

Eligible insurance benefits are underwritten by HSB Specialty Insurance Company, subject to the terms, conditions, exclusions, and coverage limits of the Master Policy.

Underwritten means the insurance company accepts the financial risk of covered claims and issues the insurance coverage under the policy.

No. Cybertrends is a cybersecurity company. It provides the membership and digital protection services but is not an insurance company.

Claims are handled according to the insurance policy and may involve the insurer, claims administrators, or other authorized service providers, depending on the type of incident.

Identity restoration services are provided by experienced identity recovery specialists through authorized service providers included with eligible memberships.

Availability varies by country and jurisdiction. Some features and insurance benefits may not be available in all locations.

Yes. Insurance benefits are provided through regulated insurance partners and are subject to applicable laws and regulatory requirements where offered.

Cybertrends has been developing cybersecurity products and digital protection services for consumers and businesses for several years.

Cybersecurity tools help reduce risk, while insurance and expert support help you recover if a covered cyber incident occurs. Together they provide broader protection than either alone.

No. WebScannerPro does not sell your personal information. Personal data is handled in accordance with our Privacy Policy and applicable privacy laws.

WebScannerPro combines cybersecurity technology, identity protection services, expert support, and insurance provided through established industry partners to help protect you before, during, and after cyber incidents.

WebScannerPro is a cybersecurity membership that includes digital protection services and, where eligible, cyber insurance benefits provided by insurance partners.